Privacy Policy

Overview

Dailkaro.com ("Dailkaro", "we", "our", "us") operates the Platform AADHYA ENTERPRISE and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you access or use our Platform.

This Policy is published in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("SPDI Rules"), and applicable data protection regulations in India. It is to be read in conjunction with our Terms of Use.

Data We Collect

We collect the following categories of personal information:

We do not collect any sensitive personal data such as passwords (stored as encrypted hashes), biometric data, or medical information unless expressly required and consented to for specific services.

How We Collect Your Data

We collect personal information through the following means:

• Direct Submission: When you register, book a service, fill a form, or contact our support team;
• Automated Technologies: Via cookies, log files, web beacons, and similar tracking technologies as you navigate our Platform;
• Device Permissions: Location data (with your explicit permission), camera or microphone access for specific features;
• Third-Party Sources: From social media platforms (if you log in via Google/Facebook), payment gateways (Razorpay), or publicly available directories;
• Service Providers: Service Providers may share information about completed services with us for quality assurance purposes.

How We Use Your Data

Your personal information is used for the following purposes:

• Creating and managing your account and verifying your identity;
• Processing bookings, payments, and delivering services;
• Connecting you with relevant Service Providers based on your location and service needs;
• Sending transactional communications such as booking confirmations, receipts, and OTPs;
• Sending promotional communications and offers (you may opt out at any time);
• Improving our Platform's features, performance, and user experience;
• Conducting analytics, market research, and developing new services;
• Complying with legal obligations, regulatory requirements, and law enforcement requests;
• Detecting, preventing, and investigating fraud, abuse, or security incidents.

Data Sharing & Disclosure

We do not sell your personal information to third parties. We may share your data in the following limited circumstances:

• Service Providers: We share your name, contact number, and service address with the Service Provider assigned to fulfill your booking;
• Payment Partners: Financial data is shared with Razorpay strictly for transaction processing purposes;
• Business Partners: Aggregated, anonymized data may be shared with analytics or advertising partners;
• Legal Compliance: We may disclose your data when required by law, court order, or governmental authority, or to protect the rights and safety of Dailkaro.com and its users;
• Corporate Transactions: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity.

Cookies & Tracking Technologies

Dailkaro.com uses cookies and similar technologies to enhance your experience. Cookies are small text files stored on your device that help us recognize returning users, remember preferences, and analyze Platform usage.

Types of cookies we use:

• Essential Cookies: Required for core functionality such as login sessions and security;
• Functional Cookies: Remember your preferences such as city, language, and search history;
• Analytics Cookies: Track Platform usage patterns via tools like Google Analytics;
• Marketing Cookies: Deliver personalized advertisements based on your interests.

You can manage or disable cookies through your browser settings. Note that disabling certain cookies may affect Platform functionality. Third-party cookies used on our Platform are governed by the respective third party's privacy policy.

Data Security

We implement commercially reasonable and industry-standard technical, administrative, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• SSL/TLS encryption for data transmitted between your device and our servers;
• Encrypted storage of passwords using bcrypt hashing;
• PCI-DSS compliant payment processing via Razorpay (we do not store card data);
• Regular security audits and vulnerability assessments;
• Role-based access controls limiting employee access to personal data.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting obligations.

• Account Data: Retained for the duration of your account and up to 3 years after account closure;
• Transaction Data: Retained for a minimum of 7 years as required under Indian financial regulations;
• Communication Records: Retained for 2 years for dispute resolution purposes;
• Analytics Data: Aggregated data may be retained indefinitely in anonymized form.

Upon expiry of the applicable retention period, your data is securely deleted or anonymized.

Your Rights

As a user, you have the following rights with respect to your personal data:

• Access: Request a copy of the personal data we hold about you;
• Correction: Request correction of inaccurate or incomplete data;
• Deletion: Request deletion of your data, subject to legal retention requirements;
• Withdrawal of Consent: Withdraw consent for processing at any time, which may affect your ability to use certain features;
• Opt-Out of Marketing: Unsubscribe from promotional communications via email/SMS settings or by contacting us;
• Data Portability: Request a structured copy of your data in a commonly used format.

To exercise any of these rights, write to our Grievance Officer at the contact details below. We will respond within 30 days of receiving your request.

Children's Privacy

The Platform is not directed at or intended for use by individuals under the age of 18 years. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a child under 18, we will take prompt steps to delete such information.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at info@dailkaro.com.

Third-Party Links & Services

Our Platform may contain links to third-party websites, applications, or services. These third parties operate independently and have their own privacy policies. Dailkaro.com has no control over and assumes no responsibility for the content, privacy practices, or security of any third-party services.

We encourage you to review the privacy policies of any third-party services you access through our Platform.

Grievance Officer

In accordance with the Information Technology Act, 2000 and the SPDI Rules, 2011, we have appointed a Grievance Officer to address your privacy-related concerns:

You may also write to us at info@dailkaro.com for any data-related queries or requests. We are committed to resolving all privacy complaints promptly and fairly.