Cancel more than 24 hours before the scheduled service time
Cancel within 24 hours — a cancellation fee may apply
Approved refunds processed back to original payment method
At Dailkaro.com, we strive to ensure a seamless experience for both Users and Service Providers. We understand that plans can change, and we have designed our refund and cancellation policy to be fair and transparent.
This policy applies to all bookings and transactions made through the Dailkaro.com Platform, including service bookings, product purchases, and subscription plans. All refunds are processed through Razorpay, our payment gateway partner, back to the original payment instrument used at the time of transaction.
You may cancel a confirmed service booking subject to the following terms:
| Cancellation Timing | Refund Status | Cancellation Fee |
|---|---|---|
| More than 24 hours before service | Full Refund | Nil |
| Between 6–24 hours before service | Partial Refund | Up to 25% of booking amount |
| Less than 6 hours before service | Partial Refund | Up to 50% of booking amount |
| After service has commenced | No Refund | Full booking amount forfeited |
| No-show by User | No Refund | Full booking amount forfeited |
Cancellations must be initiated through your account dashboard under "My Bookings" or by contacting our customer support at support@dailkaro.com or calling our helpline. Verbal or informal cancellations will not be processed.
A refund may be initiated in the following circumstances:
To initiate a refund, please follow these steps:
Go to dailkaro.com, log in, and navigate to "My Bookings" in your account dashboard.
Click on the relevant booking and select "Cancel Booking" or "Request Refund".
Select a reason for cancellation or refund and submit any supporting details or documentation if requested.
You will receive an email confirmation of your request. Our team will review your request within 2 business days.
Once approved, refunds are initiated within 2 business days and typically reflect in your account within 5–7 business days, depending on your bank or payment provider.
Refunds will not be issued in the following circumstances:
In the event that a Service Provider cancels a confirmed booking or fails to appear at the scheduled time, Dailkaro.com will:
Dailkaro.com shall not be liable for any consequential damages, loss of time, or other indirect losses arising from a Service Provider's cancellation. Our liability is limited to processing the applicable refund as described above.
If you are dissatisfied with a refund decision, you may escalate the matter to our Grievance Officer at info@dailkaro.com within 15 days of the decision. We will review your escalation and respond within 7 business days.
We strongly advise Users to contact us directly before initiating a chargeback with their bank or card issuer. Chargebacks initiated without prior communication with Dailkaro.com may result in:
For payments processed via Razorpay, if a technical error results in double deduction or failed transaction with money deducted, please send us the Razorpay Payment ID and we will coordinate resolution with Razorpay on your behalf.
For all refund and cancellation related matters, please reach out to us through the following channels:
When contacting us, please provide your Booking ID, registered email address or phone number, and Razorpay Payment ID (available in your payment receipt) to help us process your request faster.
Our support team typically responds within 48 hours on business days.
